FAQs

Do you have an outlet?

Aisling is an online store only. We don’t have any outlet yet.

Which cities does Aisling ship to?

We ship all across Pakistan.

Do you offer same day delivery?

All the products are made to order, which takes 10-12 working days for delivery.

However, Products available for instant delivery can be delivered same day in Lahore only.

How Long Will It Take To Get My Package?

Made to Order items takes 10-12 working days. If the order does not reach you in the specified time, please contact us at info@aislingbynirmal.com or leave a message on WhatsApp.

Shipping charges 300/- will be applied, for more information read the shipping policies.

Can we customise size?

Yes, we do customise size. 

For more information you can contact us (through email or WhatsApp) for assistance.

How do i make a purchase?

Shopping at Aisling is easy: Use the e-store link to find what you like. Once you have found an item, choose your size and click on the ‘ADD TO CART’ button on the product page. Review the items in your shopping bag by clicking the ‘SHOPPING CART’ icon at the top of the page. You can add or remove any items before checking out. Click on ‘PROCEED TO PURCHASE’ to complete your order.

Once you placed an order you will receive a confirmation email.

How do i know my order is confirmed?

After placing an order you will receive a confirmation email on the email provided. Customise orders will be confirmed after 50% Direct bank transfer.

Orders above 15K will be confirmed over phone call before processing.

Do you have a Return policy?

We do not have any exchange or return policy in normal circumstances. Please read our return and exchange policy to understand the conditions applicable.

If there is a fault with the product. What do I do?

We do not have any exchange policy or return policy in normal circumstances. In the rare case that a faulty, damaged or incomplete item was delivered to you, you can contact our customer service (through email or WhatsApp) within 48 hours of delivery.

After you generate a query, the Quality Department of the Company will look into the issue and get right back to you.

Can I change or cancel my order once it has been placed?

Before your purchases have been prepared for dispatch we can cancel an item, change the size or edit your shipping details. Online payment based orders and customised orders can only be cancelled within 24 hours of placement. Please note that, we’ll be unable to combine orders or add pieces to an existing order once it has been dispatched.If you need to make any amendments, please call customer care or leave a message on WhatsApp for assistance.